Unmatched Customer Service
At The Keratin Store, we pride ourselves on providing excellence in customer service. Understanding your time's value, our team ensures an impressive average response time of just 12 hours. Your queries and concerns are our top priority, and we are dedicated to providing quick, efficient, and helpful responses.
Guaranteed Product Freshness
We stand out in the market by offering products with an extended expiration period. Unlike some competitors who may offer lower prices for products close to their expiry date, our commitment is different. We ensure that none of our products have a validity of less than a year. This policy guarantees that you have ample time to use our products at their best quality.
Authenticity and Trust
Authenticity is at the heart of what we do. We maintain close relationships with manufacturers and have established a network of trustworthy suppliers. Our strict stock control processes allow us to track lots and batches meticulously, ensuring that every product you purchase is genuine and of the highest quality.
Our professional warehouses in Brazil and the US are specifically designed for cosmetic storage, with climate-controlled temperatures to preserve the integrity of our products. This careful storage method ensures that the products you receive are in their optimal condition.
Proven Track Record
With 8 years of experience in serving clients, we have built a foundation of trust and expertise. Our commitment to quality and customer satisfaction is reflected in the over 2500 positive reviews we have received. When you choose The Keratin Store, you're choosing a partner with a proven track record in delivering excellence.
We continuously strive to stay ahead of industry trends and offer the latest products and solutions. Our dedication to innovation means that you will always find the most advanced and effective hair care solutions at The Keratin Store.